Privacy & Security Policy
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
Urban Zen will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.
Data Security update
Your Personal Data –
Urban Zen stores the following information about its members:
-Information that you provide during any voluntary or mandatory registration process (such as first and last name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us or when you use our services will be stored by Urban Zen via our online booking software (Mind Body Online).
-Information about your class attendance and membership status.
-Payment information that you provide to us through Mind Body Online or otherwise when you purchase some of our products or services, including credit card data.
-Any personal data you may provide via our medical records form.
-Your IP Address (will be recorded by our web server when you use our website).
How Personal Data May be Used –
-Urban Zen uses data to identify trends in popularity of our classes and membership levels.
-We may use this data to offer you special offers via email if you have actively opted in to receive email notifications.
-Your preferences and use of email updates, recorded by emails we send you.
Personal Data and Third Parties-
-Urban Zen does not and will not ever share or sell your data to any third party.
-As an Urban Zen member you have the right to withdraw consent for Urban Zen to hold your membership data by cancelling your membership.
-Urban Zen does not collect data on members or potential members from any third parties.
-We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Security and Privacy of Your Personal Data-
-We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.
– Urban Zen does not have access or visibility of any financial account information that you provide via our Mind Body Online booking system.
-Any payments made to Urban Zen via phone or in person are directly entered to our payment machine and are not recorded anywhere on our systems.
– In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Mind Body Online-
Where is MINDBODY’s consumer data stored? Where are MINDBODY’s backup servers located?
MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.
The following MINDBODY auto emails are considered operational (meaning you will receive them even if you have opted out of all communication preferences)
-AutoPay Failed Notification
-Forgot Login Information
-Gift Card Delivery Email
Becoming an Urban Zen Member-
-By signing the waiver when you become an Urban Zen member you are agreeing to Urban Zen holding personal data about you via our online booking system.
-By entering into this agreement, you agree to receive email notifications confirming information on your purchases, bookings, class reminders, pass expirations and cancellations.
-When you sign up to become a member at Urban Zen, you need to actively opt in to receive our newsletter and promotions. You may opt out at any time by unsubscribing to any of the emails you receive.
Urban Zen’s Website
-Recorded data which allows our website to recognise you and your preferred settings (cookies), preventing you from needing to provide information on subsequent visits to the site. Your browser can be programmed to warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.
-Any personal data we collect from our website will be used in accordance with EU GDPR and all other applicable laws.
Urban Zen’s Communications-
-If you have actively opted in, you will receive our bi-weekly e-newsletter with special offers, updates, event invitations and more in addition to occasional emails tailored to your interests/visit history. We do our utmost to ensure these updates are relevant and we are mindful to not spam your inbox.
Photos and videos may be taken and used by Urban Zen in our promotional material online and offline. Please inform us if you do not wish to be photographed or filmed.
Keeping your data safe-
-We keep all our active members data securely through our online booking system (Mind Body Online), you may request to deactivate your account at anytime by contacting us at email@example.com
Notification of Changes-
-We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change this privacy statement in any material way, we will notify you here and by email so our members are always aware of what information we collect, how we use it and under what circumstances we disclose it.